Complaints Procedure


Shearman Bowen hope clients have no reason to complain but, on occasion, things can go wrong or appear to go wrong. We continually improve our service through client feedback and engagement and ensure the highest standards when dealing with a matter on behalf of clients. However, if a client believes they have reason to complain or are dissatisfied with the service they receive, we welcome the opportunity to address their concerns. We aim to deal with complaints promptly, fairly, openly, and effectively.




A first rate firm with renowned prowess in the field of fraud and commercial crime. It is their experience over many years that make them the go-to firm to clients needing top advice and direction in this very specialised area

Legal 500 2022

Shearman Bowen are one of the best crime and fraud firms in London and the country

Legal 500 2022

Really accessible, professional, close relationships with their clients

Legal 500 2022

“Boutique law firm providing high quality business crime representation”

Legal 500 (financial crime) 2021

“Outstanding knowledge, judgement and expertise”

Legal 500 (general crime) 2021

“Shearman Bowen & Co is an excellent law firm who are dedicated to all the clients they represent”

legal 500 (general crime) 2021

“They are very dedicated and have excellent judgement”

Chambers and partners (financial crime) 2021

“They can make tactical decisions before a case is even prosecuted, have an awareness of the POCA regime and how it works”

Chambers and partners 2021